1. Call or Email: Let us know your travel dates to Maui. If the unit is available, we will hold it for you pending receipt of your deposit. We will send or email you a rental agreement. Please return it by mail or email when you send or charge your deposit. When we have received your deposit payment and rental agreement, your reservation will be confirmed.
2. Payments: A deposit of 50% of the total payment, including Hawaii state tax, is required to confirm your reservation. Payment in full is required at least 30 days prior to your visit (except for last-minute reservations). If the final payment is not received 30 days before your scheduled arrval, the condo will become available for booking on a first-paid, first-serve basis. In such a case, the cancellation policy will apply.
3. Cancellation Policy: Cancellations made 60 days or more prior to your scheduled arrival date will result in a full refund. After final payment is received, if you cancel your reservation at least 30 days prior to your scheduled arrival date, 50% of your total payments will be refunded. If you cancel less than 30 days prior to your scheduled arrival date, we will make every attempt to re-book a new reservation for the time you originally reserved. If a reservation is re-booked for that period, you will be refunded 50% of the total funds paid. If a new reservation cannot be re-booked, no refund applies. Early departure does not warrant a refund.
4. Key Procedures: When your final payment is made and we have received your rental agreement, we will send or email you information containing items of interest regarding your stay such as driving directions from the airport, parking information and key acces.
5. Check-out Procedures: Return key upon departure as per instructions. Thank you and we know you will ejnoy your stay.